Better yet, jot down the advice, too, in case it happens again. If someone is willing to help you by phone, make sure you have your gear in front of you to follow the instructions right then and there. It may be a computer-controlled “chatbot” at first.īarring that, there’s one in every family or circle of friends: someone with tech smarts you can call in pinch. This will open up a text-based chat window, so you can correspond with someone on the other end. Also be sure to register your gear with the company you bought it from.Įven if the warranty period has expired, I’ve found many companies will still try to help you over the phone.Īlso try going to the company’s website and look for a “Live Chat” tab or something to that effect. If it’s something you just received under the tree or in a stocking, hopefully there’s a gift receipt, too, if you need to return it to the store. In fact, part of your monthly fee supports their tech support department, so this should be your first stop.
If you’re paying for a service – like your internet service provider (ISP), mobile phone carrier, or TV provider – they are obligated to help you.
Video games: Here's our favorites from 2020įor your convenience, I’ve divided these following suggestions in “good,” “better,” and “best”-case scenarios. The year in food: Online delivery changed how we eat in 2020 With this in mind, let’s take a look at a few options for when (not if) you need some support. Whether it’s your computer, smartphone, television or Wi-Fi connection, everyone needs tech support at some point.īut how you go about getting technical help could vary greatly – based on what the issue is, how tech-savvy you are, and what you can afford. Or what if you’re having issues with that new gadget you just unwrapped?
Chances are you’ll be receiving something tech-related over the holidays, so what are you going to do if you have no idea how to set it up and use it?